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Developer Documentation

Semaswift API

REST and gRPC APIs for building call center, omnichannel engagement, and CRM applications on the Semaswift platform.

Get startedBrowse API reference

API Reference

11 services across 4 categories

Identity
AuthenticationUser management, OAuth2/OIDC, JWT tokens, roles, and multi-tenant permissions.
Communication
VoiceVoIP call center operations, agents, queues, and ARI-based real-time control.EngagementsOmnichannel conversations across WhatsApp, email, webchat, Facebook, and SMS.NotificationsActivity feeds, notification preferences, and multi-channel alert delivery.
Operations
TicketingCustomer support tickets, SLA policies, escalation rules, and workflow automation.BillingSubscriptions, invoicing, payment processing, and per-channel usage tracking.UploadsFile uploads, call recordings, documents, and secure GCS-backed storage.AutomationAI-powered transcription, call summarization, sentiment analysis, and translation.
Intelligence
CRMContacts, accounts, deals, pipeline stages, activities, and custom fields.ReportsAnalytics dashboards, SLA compliance metrics, and executive-level insights.SurveysCustomer satisfaction surveys, NPS tracking, and response analytics.

Start building in minutes

01

Authenticate

Obtain an OAuth2 access token using client credentials or the authorization code flow.

02

Make your first request

Call the Auth API to list organizations. All endpoints accept JSON and return JSON.

03

Explore the reference

Browse interactive API docs with request/response schemas for every endpoint.