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SelfAssignEngagement allows an agent to assign an engagement to themselves.

POST 
/api/v1/engagements/conversations/:id/self-assign

Before assignment, validates that:

  • The agent has an active unified agent profile
  • The agent has a valid seat with access to the engagement's channel
  • The organization has an active license for the channel

Errors​

  • NOT_FOUND: Engagement not found
  • FAILED_PRECONDITION: Agent does not have channel access, no valid license, agent at capacity, or engagement already assigned
  • PERMISSION_DENIED: Caller lacks self-assignment permission

Request​

Responses​

A successful response.