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GetEngagementToken generates a subscription token for a specific engagement.

GET 

/api/v1/engagements/:engagementId/realtime/token

Use when an agent needs to subscribe to a new engagement channel after the initial token request (e.g., when assigned a new engagement).

Errors

  • NOT_FOUND: Engagement not found
  • PERMISSION_DENIED: User not a participant

Request

Responses

A successful response.