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GetQueueToken generates a subscription token for a voice queue channel.

GET 
/api/v1/engagements/realtime/queues/:queueId/token

Use to subscribe to real-time queue metrics including:

  • Agent status updates (online/offline, paused, on-call)
  • Caller join/leave events
  • Queue statistics (answered, abandoned, wait times)

Channel Format​

  • queue:{queue_id} - Queue-specific events

Errors​

  • NOT_FOUND: Queue not found
  • PERMISSION_DENIED: User doesn't have access to the queue

Request​

Responses​

A successful response.