Skip to main content

AssignSkillToAgent assigns a skill to an agent.

POST 

/api/v1/engagements/routing/agents/:userId/skills

Sets the agent's proficiency level (1-10) for the skill.

Errors

  • NOT_FOUND: Skill or agent not found
  • ALREADY_EXISTS: Agent already has this skill
  • PERMISSION_DENIED: Caller lacks routing:admin permission

Request

Responses

A successful response.