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Auth API
Billing API
Voice API
Ticketing API
Engagements API
Uploads API
Automation API
Notifications API
Reports API

Introduction
GetAgentProductivity returns comprehensive agent productivity metrics.
GetAgentUtilization returns agent time utilization metrics.
GetTeamBenchmark compares team/queue performance metrics.
GetAgentCallMetrics returns per-agent call handling statistics.
GetCallSummary returns high-level call statistics.
GetCallTrends returns call volume and metric trends over time.
GetQueuePerformance returns per-queue performance metrics.
GetChannelPerformance compares performance across channels.
GetClientRisk assesses per-client SLA risk levels.
GetInteractionEfficiency returns customer interaction efficiency metrics.
GetSentimentAnalysis returns customer sentiment metrics.
GetSLACompliance returns SLA compliance metrics and breach details.
GetCXTrend returns customer experience trend analysis.
GetExecutiveSummary returns a comprehensive executive summary.
GetServiceHealth returns overall service health dashboard.
CreateReportSchedule creates a new scheduled report.
DeleteReportSchedule removes a scheduled report.
GenerateReport initiates an async report generation job.
GetDashboardMetrics returns real-time summary metrics for dashboards.
GetDashboardOverview returns comprehensive dashboard overview stats.
GetReportStatus retrieves the status of a report generation job.
ListReportHistory lists previously generated reports.
ListReportSchedules lists all scheduled reports.
UpdateReportSchedule updates a scheduled report.

UpdateReportSchedule updates a scheduled report.

UpdateReportSchedule updates a scheduled report.

PATCH /api/v1/reports/schedules/:id

UpdateReportSchedule updates a scheduled report.

Request

Responses

200
default

A successful response.

An unexpected error response.

ListReportSchedules lists all scheduled reports.

Documentation

Getting Started
Authentication
API Reference

API Services

Auth API
Billing API
Voice API
Ticketing API
Reports API
Notifications API

More

Changelog
GitHub
Support

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