CreateAssignmentRule creates a new automatic assignment rule.
POST/api/v1/ticketing/assignment-rules
Assignment rules evaluate ticket properties and route to appropriate agents or groups automatically.
Rule Evaluation
Rules are evaluated in sort_order when tickets are created or updated. The first matching rule is applied.
Errors
- INVALID_ARGUMENT: Invalid conditions JSON
- NOT_FOUND: assign_to_user_id or assign_to_group_id not found
- PERMISSION_DENIED: Caller lacks automation:write permission
Request
Responses
- 200
- default
A successful response.
An unexpected error response.