CreateEscalationRule creates a new time-based escalation rule.
POST/api/v1/ticketing/escalation-rules
Escalation rules monitor tickets and take action when time thresholds are exceeded. Use these to prevent tickets from getting stuck and ensure SLA compliance.
Errors
- INVALID_ARGUMENT: Invalid conditions or actions JSON
- NOT_FOUND: trigger_status_id not found
- PERMISSION_DENIED: Caller lacks automation:write permission
Request
Responses
- 200
- default
A successful response.
An unexpected error response.