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CheckChannelAvailability checks if a channel is currently available.

GET 
/api/v1/ticketing/availability/check

Priority Order​

  1. Channel 24/7 flag (from engagements service channel config)
  2. OOO Override
  3. Holiday
  4. Business Hours

Response​

  • is_available: Whether the channel is open
  • reason: Why (OPEN, CLOSED, HOLIDAY, OOO_OVERRIDE, CHANNEL_24_7)
  • unavailable_until: When the channel will reopen (if closed)
  • message_text: Custom message for the reason (if configured)
  • sound_file_id: Audio file ID for voice channel (if configured)

Responses​

  • 200: Availability status returned

Request​

Responses​

A successful response.