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CreateTicketStatus creates a new ticket workflow status.

POST 
/api/v1/ticketing/statuses

The status_category determines system behavior:

  • NEW: Initial state, SLA timer starts
  • OPEN: Active work, SLA timer running
  • PENDING: Waiting, SLA paused if stop_sla=true
  • SOLVED: Closed, triggers satisfaction survey if configured

Parameters​

  • name: Display name (required)
  • key: URL-safe identifier (required, unique)
  • status_category: Workflow category (required)

Errors​

  • INVALID_ARGUMENT: Missing required fields
  • ALREADY_EXISTS: Key already exists
  • PERMISSION_DENIED: Caller lacks ticket:admin permission

Request​

Responses​

A successful response.