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GetSLATracker retrieves SLA tracking details for a ticket.

GET 
/api/v1/ticketing/tickets/:ticketId/sla

Returns current SLA status, target times, and breach information. Use this to display SLA indicators on ticket views.

Response Fields​

  • remaining_minutes: Positive = time left, Negative = overdue
  • sla_status: Overall status (active, paused, breached, achieved)

Errors​

  • NOT_FOUND: Ticket does not exist or has no SLA tracker
  • PERMISSION_DENIED: Caller lacks ticket:read permission

Request​

Responses​

A successful response.