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ScreenPop finds contact and tickets for an incoming call.

GET 
/api/v1/ticketing/tickets/screen-pop

Used by call center agents when receiving calls. Returns the caller's contact info (if known) and recent tickets.

Parameters​

  • phone_number: Caller's phone number (required)
  • include_closed: Include solved tickets in results
  • limit: Maximum tickets to return (default: 5)

Errors​

  • INVALID_ARGUMENT: Missing phone number
  • PERMISSION_DENIED: Caller lacks ticket:read permission

Request​

Responses​

A successful response.